Biz U Series - Serving Your Customers

Refreshing The Customer Service Tool Kit with the the distilled essence of legendary customer service techniques that McGuckin's teammates and Big Red F serving staff members use.   This is an interactive brown bag (BYO) lunch format -- For any business with customers and anyone who wishes for better customer service! Bring your customer service conundrums to get help from the panel and group.  Come to share solutions you have found that really work.   
 
Learn tools and concepts:  Seeing things from a customer perspective, The Platinum Rule, key communication techniques.  Leave with proven techniques for establishing rapport with customers and succeeding within today's customer service framework.  Learn and share where to look for what customers think of your service.
 
Presenter/Panel
 
Diana Royce Smith
President, Royce Arbour, Inc.-Hands-On Help for Management
 
Louise Garrels
Marketing Manager, McGuckin Hardware  – renowned for its customer service!
 
Jennifer Broyles
Big Red F Restaurant Group:  Zolo Grill, Lola, The Post Brewing Co. Centro Latin Kitchen, West End Tavern, Director of Operations for locations in Boulder and Denver; partner in two locations; past General Manager; helped develop Big Red F culture and on-boarding systems; an arbiter of outstanding customer service
 
There will be ample time to respond to your questions.   Please feel free to bring a brown bag lunch and drink.




Producing Sponsor:


The BizU Series is part of the Business Catalyst Programming by the Boulder Chamber that offers professional development, leadership seminars and executive training. 
We hope you or a representative from your company join us for all or some of the upcoming series.